Product Return Policy | Mangoict.com.bd
Mangoict.com.bd is a fast-growing Secure & trusted Ecommerce Market place. Customers & Suppliers are able to buy & sell desired products from anywhere online. We focus on customer/supplier affordability and offer a competitive price & put the effort into ensuring operational excellence and customer intimacy in every aspect of our daily life.
About this Support Policy
This Return Policy describes how can you return the product from us in regards to Mangoict.com.bd Return Policy.
If you have questions about this Return Policy please do not hesitate to contact us with our email: info@Mangoict.com.bd We may amend this Policy from time to time, so check this page to ensure that you are aware of any changes. This Return Policy is effective from 1 March 2021.
SECTION 1 – TERMS & CONDITIONS
· Mangoict.com.bd reserves the right to return any product subject to valid reason from the customer.
· Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).
· Delivered Product parts & accessories missing.
· Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
· Delivered Product “exchange” issue (Need to be upgraded/degrade model, size of a fashion product does not fit) - eligible for selected products only. But product return cost will bear by Customer.
· Others reason for Return: Any other reason Mangoict.com.bd . will reserve the right to return the product.
SECTION 2 – GENERAL CONDITIONS
· The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
· The product must include the original tags, user manual, warranty cards, freebies, and accessories
· The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Mangoict.com.bd. packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.
· Any Changes, Damage will not be accepted to return the product.
· If the product will return due to our faults, Mangoict.com.bd will bear the return cost. But if a product exchange issue happened, the customer will pay the return cost.
· For Damage & Incorrect issues return the product in presence of the Delivery Man.
· For Exchange issues, if customers feel to come to our warehouse along with the product or our delivery man will return the product. Both options will be available.
Replacement/exchange of the product is subject to availability of the same on Mangoict.com.bd. If not found, customers may be asked for a refund or any other modality agreed by both parties. Shipping charges or the courier expense made for the product return are non-refundable.